Maʼlumotlarni qayta ishlash toʻgʻrisidagi kelishuv

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Qoʻllanish sohasi va rollar

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Qayta ishlashning predmeti, muddati, xususiyati va maqsadi

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Shaxsiy maʼlumotlar va maʼlumotlar subyektlari

   Maʼlumotlar subyektlari: • mijozlaringiz va ular bron qiladigan sayohatchilar, jumladan, ular uchun bron qilayotgan katta yoshli shaxs maʼlumotlarini taqdim etadigan bolalar va chaqaloqlar; • saytingiz orqali siz bilan bogʻlanadigan shaxslar, masalan, soʻrov yuborgan yoki chatda yozgan shaxslar; • xodimlaringiz, subagentliklaringiz va boshqa foydalanuvchilar — ular haqida admin panelida siz boshqaradigan maʼlumotlar boʻyicha. Shaxsiy maʼlumotlar quyidagilarni oʻz ichiga olishi mumkin: • ismlar, elektron pochta manzillari, telefon raqamlari va pochta manzillari; • tugʻilgan sanalar, jins, fuqarolik hamda pasport yoki shaxsni tasdiqlovchi hujjat raqamlari va ularning amal qilish muddati; pasportni skanerlashni yoqsangiz, skanerlangan tasvir ham; • bronlar: marshrutlar, mehmonxonada turish, bron raqamlari, sodiqlik dasturi raqamlari va maxsus soʻrovlar — ular, masalan, ovqat tanlovi yoki yordam soʻrovi orqali sogʻliq yoki diniy eʼtiqod haqidagi maʼlumotlarni ochib berishi mumkin; • toʻlovlar: summalar, holat va identifikatorlar hamda saqlangan kartalarning toʻlov tizimi, oxirgi toʻrt raqami va amal qilish muddati; kartalarning toʻliq raqamlarini biz emas, toʻlov provayderi qayta ishlaydi; • mijoz hisoblari: foydalanuvchi nomlari, parol xeshlari, kirish yozuvlari, IP manzillar va qurilma maʼlumotlari; • xabarlar: chatlar, elektron xatlar, SMS, WhatsApp va Telegram xabarlari hamda odamlar yuboradigan fayllar.

4. 4Faqat sizning koʻrsatmalaringiz boʻyicha qayta ishlash

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Nazoratchi sifatidagi majburiyatlaringiz

   Siz quyidagilar uchun javobgarsiz: • saytingizda yigʻadigan va bizga qayta ishlashni topshiradigan shaxsiy maʼlumotlar uchun qonuniy asosga ega boʻlish va mijozlaringizga ulardan qanday foydalanishingizni, odatda saytingizning oʻz maxfiylik siyosatida, bildirish; • faqat bronlaringiz va xizmatlaringiz uchun zarur boʻlgan maʼlumotlarni, maxsus toifadagi maʼlumotlarni esa faqat bron buni talab qilganda va platforma buning uchun nazarda tutgan maydonlarda yigʻish; • bolalar yoki boshqa sayohatchilar uchun bron qilayotgan shaxs ularning maʼlumotlarini berishga haqli ekaniga ishonch hosil qilish; • koʻrsatmalaringizning qonuniyligi va siz kiritadigan maʼlumotlarning aniqligi; • biznesingizga mos sozlamalar va foydalanuvchi rollarini tanlash hamda foydalanuvchilaringizning kirish maʼlumotlarini xavfsiz saqlash.

6. 6Maxfiylik

   Shaxsiy maʼlumotlarga faqat platformani taqdim etish, qoʻllab-quvvatlash yoki himoya qilish uchun ularga muhtoj boʻlgan xodimlar va pudratchilar hamda faqat ishlari talab qiladigan darajada kira oladi. Ularning har biri biz bilan ishlashi tugaganidan keyin ham amal qiladigan yozma yoki qonuniy maxfiylik majburiyati bilan bogʻlangan va maʼlumotlarni himoya qilish hamda xavfsizlik boʻyicha oʻqitilgan.

7. 7Xavfsizlik choralari

   Biz shaxsiy maʼlumotlarni tasodifiy yoki noqonuniy yoʻq qilinish, yoʻqotilish, oʻzgartirilish, oshkor etilish yoki ularga ruxsatsiz kirishdan texnologiyalarning hozirgi darajasi, xarajatlar va qayta ishlashning xususiyatini hisobga olgan holda xavfga mos texnik va tashkiliy choralar bilan himoya qilamiz. Ular quyidagilarni oʻz ichiga oladi: • uzatishda (HTTPS) va saqlashda shifrlash; • xodimlarimiz va foydalanuvchilaringiz uchun shaxsiy foydalanuvchi hisoblari, rolga asoslangan kirish nazorati va eng kam imtiyozlar tamoyili; • har bir hamkorning maʼlumotlarini boshqa hamkorlarning maʼlumotlaridan mantiqiy jihatdan alohida saqlash; • parollarni faqat qaytarib boʻlmaydigan xeshlar koʻrinishida saqlash va saqlangandan keyin boshqa hech qachon koʻrsatilmaydigan toʻlov shlyuzi hisob maʼlumotlari; • kirishlar, admin panelida kiritilgan oʻzgarishlar va API soʻrovlari jurnallari; • ommaviy formalarni botlardan himoya qilish; • hodisadan keyin maʼlumotlarni tiklash mumkin boʻlishi uchun maʼlumotlar bazalarimizning muntazam zaxira nusxalari; • dasturiy taʼminotimizni yangilab borish hamda kodimiz va u bogʻliq boʻlgan dasturiy taʼminotni xavfsizlik muammolariga tekshirish; • xodimlarimizni maʼlumotlarni himoya qilish va xavfsizlik boʻyicha oʻqitish; • xavfsizlik hodisalarini aniqlash, tekshirish va ularga javob choralarini koʻrishning hujjatlashtirilgan tartibi. Biz bu choralarni texnologiyalar va xavflar oʻzgarishiga qarab oʻzgartirishimiz mumkin, lekin hech qachon umumiy himoya darajasini pasaytiradigan tarzda emas.

8. 8Quyi qayta ishlovchilar

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Xalqaro oʻtkazmalar

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Majburiyatlaringizni bajarishda yordam

    Qayta ishlashning xususiyati va bizda mavjud maʼlumotlarni hisobga olgan holda, biz sizga quyidagilarda yordam beramiz: • oʻz huquqlaridan foydalanayotgan mijozlaringiz va boshqa maʼlumotlar subyektlarining soʻrovlariga javob berish. Ularning hisoblari va bronlarini admin panelida topishingiz mumkin; agar soʻrov admin panelda mavjud boʻlmagan amalni, masalan, hisobni oʻchirish yoki uning maʼlumotlarini eksport qilishni talab qilsa, bu borada bizdan yordam soʻrashingiz mumkin. Agar soʻrov bevosita bizga kelsa, uni asossiz kechiktirmasdan sizga yuboramiz va siz soʻramaguningizcha unga oʻzimiz javob bermaymiz; • maʼlumotlarni himoya qilishga taʼsirni baholash va qonun talab qilganda maʼlumotlarni himoya qilish organi bilan maslahatlashish — sizga oqilona zarur boʻlgan qayta ishlashimiz va xavfsizlik choralarimiz haqidagi maʼlumotlarni taqdim etish orqali; • ushbu Kelishuvda tasvirlanganidek, xavfsizlik va shaxsiy maʼlumotlar xavfsizligining buzilishi boʻyicha majburiyatlaringizni bajarish. Agar sizga platforma va ushbu Kelishuv nazarda tutganidan tashqari yordam kerak boʻlsa, biz siz bilan oldindan kelishiladigan oqilona haq olishimiz mumkin.

11. 11Shaxsiy maʼlumotlar xavfsizligining buzilishi

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Munosabatlar tugaganda oʻchirish yoki qaytarish

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Maʼlumot va auditlar

    Biz ushbu Kelishuv boʻyicha majburiyatlarimizni bajarayotganimizni koʻrsatish uchun oqilona zarur boʻlgan maʼlumotlarni, masalan, xavfsizlik choralarimiz tavsifi, quyi qayta ishlovchilarimiz roʻyxati va xavfsizlik boʻyicha oqilona soʻrovnomalarga javoblarni taqdim etamiz. Agar bu maʼlumotlar yetarli boʻlmasa yoki maʼlumotlarni himoya qilish organi buni talab qilsa, talablarga rioya qilishimizni oʻzingiz yoki maxfiylik majburiyati bilan bogʻlangan va bizning raqobatchimiz boʻlmagan mustaqil auditor orqali tekshirishingiz mumkin. Siz bizni kamida 30 kun oldin yozma ravishda xabardor qilishingiz va auditning hajmi, vaqti va davomiyligini biz bilan oldindan kelishib olishingiz kerak. Audit odatdagi ish vaqtida oʻtkazilishi, xizmatlarimiz ishini buzmasligi va boshqa hamkorlarning maʼlumotlariga kirish imkonini bermasligi kerak hamda sizning hisobingizdan oʻtkaziladi. Agar shaxsiy maʼlumotlar xavfsizligining buzilishi maʼlumotlaringizga taʼsir qilmagan boʻlsa yoki maʼlumotlarni himoya qilish organi auditni talab qilmasa, bizni har qanday oʻn ikki oy ichida bir martadan koʻp tekshira olmaysiz.

14. 14Javobgarlik va ustuvorlik tartibi

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.