ری فنڈ پالیسی
آخری تازہ کاری: 11 نومبر، 2026
یہ پالیسی کیا احاطہ کرتی ہے
This policy explains which of the fees travel businesses pay TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO for the Tekravel platform can be refunded, and how to ask. It applies to every business that uses the platform and covers booking fees, add-ons, the setup fee, platform invoices and content credit. Refunds to travellers for flights, hotels and other travel services are not covered here: they follow the supplier's rules and the refund policy of the website the traveller booked on.
بکنگ فیس
The booking fee, shown as the service fee under Pricing, is charged when a booking is issued. It is not refunded when the booking is later refunded, voided or changed. It is charged to your website and never taken from your customer's refund. Refunds, voids and changes carry no fee of their own unless one is listed in the service fee under Pricing, and a void made without fees never carries one. If we start charging such a fee, we tell you before it applies. If a booking was recorded in error, we correct it, and its fee is corrected with it. We do not charge the booking fee on a booking that fails because of an error of the platform.
ایڈ آنز
Monthly and yearly add-ons are not paid up front: each period is added to your next monthly platform invoice. The first month of a monthly add-on counts only the days left in it; after that it renews on the 1st of each month. A yearly add-on renews twelve months after its current year began. Its first year begins the day you subscribe or, for an add-on that we set up for you, the day we tell you it is ready. You can cancel an add-on at any time under Organization › Add-ons in your admin panel. It stays active until the end of the period already started and is then not renewed; until then you can still choose to keep it. Cancelling does not refund or reduce the charge for the period already started, whether or not its invoice has been paid yet. This does not apply in the cases described under Platform invoices. Pay-as-you-go add-ons charge only the units used beyond the free monthly allowance, and turning one off stops further charges. A one-time order can be withdrawn free of charge until we accept it. It is charged to your saved card when we accept it, and if that payment fails, the order waits until it is paid. Once charged, it is not refunded, even if the order is later cancelled, except that if we cancel an order we have accepted, we credit its charge against your next invoices and, once your account has closed, pay back to the card it came from any part of that credit not yet used.
سیٹ اپ فیس
Each step that needs verification takes a one-time setup fee: Travel Content from us, production API access, sharing your inventory with the Network, or trading as a B2B agency on our storefront. It is charged to your card straight away, when you start the step, and does not go on an invoice; we may waive it. If your identity or company verification is rejected, we either refund the setup fee to your card or credit it on your next invoice, as we choose. In any other case the setup fee is not refundable, unless, before we have delivered the setup, your account closes or your access to the step it was paid for ends in one of the cases described under Platform invoices, or we decide to refund it.
پلیٹ فارم انوائسز
Booking fees and add-ons are billed on one invoice a month, due 7 days after it is issued. You pay it by card, automatically from a saved card or yourself in your admin panel. We may later also accept bank transfer; if we do, your admin panel shows it. While an invoice is overdue, your website cannot take new bookings. Paid invoices are not refunded as a whole. If a charge on an invoice was wrong, we reverse that charge and credit the amount on your next invoice; a credit larger than that invoice carries over to the one after. We refund, pro rata, any fee you paid in advance for a period or service after your account closes or, where only your access to part of the platform ends, any fee you paid in advance for that part for the time after it ends, in these cases: • you close your account instead of accepting new Platform Terms, or a new version of our Website Terms of Use or Data Processing Addendum, that we ask you to accept in your admin panel; • you close your account, or stop using the service concerned, because you object to a new Master or other sub-processor under our Data Processing Addendum; • we end your account, or your access to part of the platform, on at least 30 days' notice, for example after 90 days of inactivity, or because we end the beta or stop serving your country, module or type of business; or • we close the platform. This covers, for example, the remaining months of a yearly add-on and any one-time fee, such as the setup fee, for a service we have not delivered by then. Our finance team pays that refund back to the card or bank account it came from, not as a credit. If such a fee has been charged but not yet paid, whether or not it is on an invoice yet, we cancel the same part of it instead. Fees for the time before your account closed or your access ended, and booking fees for bookings issued before then, remain payable.
کنٹینٹ کریڈٹ
کنٹینٹ کریڈٹ وہ بیلنس ہے جسے آپ کی ویب سائٹ پلیٹ فارم کے سپلائرز سے بک کیے گئے سفری کنٹینٹ کی ادائیگی کے لیے استعمال کرتی ہے؛ یہ پلیٹ فارم انوائسز کی ادائیگی کبھی نہیں کرتا۔ جب کنٹینٹ کریڈٹ سے ادا کی گئی بکنگ ری فنڈ ہوتی ہے تو سپلائر اپنے قواعد کے مطابق جو واپس کرتا ہے وہ آپ کے کنٹینٹ کریڈٹ میں لوٹ آتا ہے۔ ہمارے پیمنٹ گیٹ وے کے ذریعے کارڈ ٹاپ اپ ادائیگی سے پہلے دکھائی گئی گیٹ وے فیس منہا کر کے کریڈٹ ہوتا ہے، اور وہ فیس واپس نہیں ہوتی۔ آپ کسی بھی وقت ہم سے کہہ سکتے ہیں کہ جس کنٹینٹ کریڈٹ کی آپ کو مزید ضرورت نہیں وہ ادا کر دیں؛ ادائیگیاں ہماری فنانس ٹیم کرتی ہے، اس لیے ذیل میں بیان کردہ طریقے سے ہمیں لکھیں۔
ری فنڈ کی درخواست کیسے کریں
Write to [email protected] from the email address of your account, with your website's address, the invoice or charge concerned and the reason. We aim to reply within two working days. When we agree to refund a charge, we reverse it and credit the amount on your next invoice or, if your account has closed, pay it back to the card or account it came from; content credit is paid out once we have checked the request. A refund to a card usually takes 5 to 10 business days to appear on your statement, depending on your bank. If it cannot reach the card, for example because the card was closed, we pay it to you another way, such as a bank transfer to an account in your business's name.
تنازعات اور چارج بیکس
If you disagree with a charge, please write to us before disputing it with your bank or card issuer; most questions are settled faster that way. If you open a chargeback, we answer it with the records of the charge, including the automatic-payment authorisation you gave when you saved your card. A chargeback does not cancel fees already incurred: they remain payable. While a bill is unpaid, or a payment has been charged back, new bookings on your website are paused until we receive the amount, and if it stays unpaid we may suspend or close your account and charge a reasonable fee for the failed or reversed payment.
Company information
Tekravel is operated by TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO, licensed by the International Free Zone Authority (IFZA), Licence No. 93133.
رجسٹریشن نمبر 86351 · احاطے کا نمبر 93133-001