Kiambatisho cha Usindikaji wa Data

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Wigo na majukumu

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Mada, muda, asili na madhumuni

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Data binafsi na wahusika wa data

   Wahusika wa data ni: • wateja wako na wasafiri wanaowawekea nafasi, wakiwemo watoto na watoto wachanga ambao taarifa zao hutolewa na mtu mzima anapowawekea nafasi; • watu wanaowasiliana nawe kupitia tovuti yako, kwa mfano kwa swali au kupitia gumzo; • wafanyakazi wako, mawakala wadogo na watumiaji wengine, kwa data unayoisimamia kuwahusu katika paneli ya usimamizi. Data binafsi inaweza kujumuisha: • majina, anwani za barua pepe, nambari za simu na anwani za posta; • tarehe za kuzaliwa, jinsia, uraia, na nambari za pasipoti au vitambulisho pamoja na tarehe zake za kuisha muda; pale unapowasha uchanganuzi wa pasipoti, picha iliyochanganuliwa; • uwekaji nafasi: ratiba za safari, malazi ya hoteli, marejeleo ya nafasi, nambari za uanachama wa uaminifu na maombi maalum, ambayo yanaweza kufichua taarifa za afya au za kidini, kama vile chaguo la mlo au ombi la usaidizi; • malipo: kiasi, hali na marejeleo, pamoja na chapa, tarakimu nne za mwisho na tarehe ya kuisha muda ya kadi zilizohifadhiwa; nambari kamili za kadi hushughulikiwa na mtoa huduma wa malipo, si na sisi; • akaunti za wateja: majina ya watumiaji, hashi za nenosiri, kumbukumbu za kuingia, anwani za IP na taarifa za vifaa; • ujumbe: gumzo, barua pepe, ujumbe wa SMS, WhatsApp na Telegram na faili ambazo watu hutuma.

4. 4Usindikaji kwa maagizo yako tu

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Majukumu yako kama mdhibiti wa data

   Unawajibika kwa: • kuwa na msingi halali wa data binafsi unayokusanya kwenye tovuti yako na kutuomba tuisindike, na kuwaambia wateja wako jinsi unavyoitumia, kwa kawaida katika sera ya faragha ya tovuti yako mwenyewe; • kukusanya data inayohitajika na uwekaji nafasi na huduma zako tu, na data nyeti pale tu uwekaji nafasi unapoihitaji, katika sehemu ambazo jukwaa limeweka kwa ajili yake; • kuhakikisha kwamba mtu anayewawekea nafasi watoto au wasafiri wengine ana ruhusa ya kutoa taarifa zao; • uhalali wa maagizo yako na usahihi wa data unayoingiza; • kuchagua mipangilio na majukumu ya watumiaji yanayofaa biashara yako, na kulinda usalama wa taarifa za kuingia za watumiaji wako.

6. 6Usiri

   Ni wafanyakazi na wakandarasi wanaohitaji data binafsi ili kutoa, kusaidia au kulinda jukwaa tu ndio wanaoweza kuifikia, na kwa kiwango ambacho kazi yao inahitaji tu. Kila mmoja wao amefungwa na wajibu wa usiri wa maandishi au wa kisheria unaoendelea baada ya kazi yake kwetu kumalizika, na amepewa mafunzo kuhusu ulinzi wa data na usalama.

7. 7Hatua za usalama

   Tunalinda data binafsi dhidi ya uharibifu, upotevu, mabadiliko, ufichuzi au ufikiaji wa bahati mbaya au usio halali kwa hatua za kiufundi na za kiutendaji zinazolingana na hatari, tukizingatia maendeleo ya kisasa ya teknolojia, gharama na asili ya usindikaji. Hatua hizo ni pamoja na: • usimbaji fiche wakati wa usafirishaji (HTTPS) na wakati wa kuhifadhiwa; • akaunti za watumiaji binafsi, udhibiti wa ufikiaji unaotegemea majukumu na ruhusa za kiwango cha chini kinachohitajika, kwa wafanyakazi wetu na kwa watumiaji wako; • kutenganisha kimantiki data ya kila mshirika na data ya washirika wengine; • nenosiri kuhifadhiwa kama hashi zisizoweza kurejeshwa tu, na taarifa za siri za lango la malipo kutoonyeshwa tena kamwe baada ya kuhifadhiwa; • kumbukumbu za kuingia, za mabadiliko yanayofanywa katika paneli ya usimamizi na za maombi ya API; • ulinzi dhidi ya roboti kwenye fomu za umma; • nakala rudufu za mara kwa mara za hifadhidata zetu, ili data iweze kurejeshwa baada ya tukio; • kusasisha programu zetu, na kukagua msimbo wetu na programu unazotegemea ili kubaini matatizo ya usalama; • mafunzo ya ulinzi wa data na usalama kwa wafanyakazi wetu; • utaratibu ulioandikwa wa kugundua, kuchunguza na kushughulikia matukio ya usalama. Tunaweza kubadilisha hatua hizi kadri teknolojia na hatari zinavyobadilika, lakini kamwe si kwa njia inayopunguza kiwango cha jumla cha ulinzi.

8. 8Wasindikaji wasaidizi

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Uhamishaji wa kimataifa

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Kukusaidia kutimiza wajibu wako

    Kwa kuzingatia asili ya usindikaji na taarifa tulizo nazo, tunakusaidia: • kujibu maombi kutoka kwa wateja wako na wahusika wengine wa data wanaotumia haki zao. Unaweza kupata akaunti na nafasi zao katika paneli ya usimamizi; pale ombi linapohitaji kitu ambacho paneli ya usimamizi haitoi, kama vile kufuta akaunti au kutoa nakala ya data yake, unaweza kutuomba msaada. Ombi likitufikia moja kwa moja, tunakupelekea bila kuchelewa kusikokuwa na sababu na hatulijibu sisi wenyewe isipokuwa ukituomba tufanye hivyo; • kufanya tathmini za athari za ulinzi wa data, na kushauriana na mamlaka ya ulinzi wa data pale sheria inapohitaji, kwa kukupa taarifa kuhusu usindikaji wetu na hatua zetu za usalama unazohitaji kwa kiasi kinachofaa; • kutimiza wajibu wako kuhusu usalama na ukiukaji wa data binafsi, kama DPA hii inavyoeleza. Ikiwa unahitaji msaada zaidi ya kile ambacho jukwaa na DPA hii vinatoa, tunaweza kutoza ada inayofaa, ambayo tunakubaliana nawe mapema.

11. 11Ukiukaji wa data binafsi

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Kufuta au kurejesha mwishoni

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Taarifa na ukaguzi

    Tunakupa taarifa zinazohitajika kwa kiasi kinachofaa ili kuonyesha kwamba tunatimiza wajibu wetu chini ya DPA hii, kama vile maelezo ya hatua zetu za usalama, orodha yetu ya wasindikaji wasaidizi na majibu ya hojaji zinazofaa za usalama. Ikiwa taarifa hizo hazitoshi, au mamlaka ya ulinzi wa data inahitaji hivyo, unaweza kukagua utiifu wetu wewe mwenyewe au kupitia mkaguzi huru ambaye amefungwa na wajibu wa usiri na si mshindani wetu. Lazima utupe notisi ya maandishi ya angalau siku 30 na ukubaliane nasi mapema kuhusu wigo, wakati na muda wa ukaguzi. Ukaguzi lazima ufanyike wakati wa saa za kawaida za kazi, usivuruge huduma zetu wala kutoa ufikiaji wa data ya washirika wengine, na gharama zake ni juu yako. Unaweza kutukagua mara moja katika kipindi chochote cha miezi kumi na miwili, isipokuwa ukiukaji wa data binafsi umeathiri data yako au mamlaka ya ulinzi wa data inahitaji ukaguzi.

14. 14Dhima na mpangilio wa kipaumbele

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.