Ugovor o obradi podataka

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Područje primjene i uloge

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Predmet, trajanje, priroda i svrha obrade

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Osobni podaci i ispitanici

   Ispitanici su: • vaši klijenti i putnici za koje oni rezerviraju, uključujući djecu i dojenčad čije podatke daje odrasla osoba kada za njih rezervira; • osobe koje vas kontaktiraju putem vaše web-stranice, na primjer upitom ili u chatu; • vaše osoblje, podagencije i drugi korisnici, u pogledu podataka o njima kojima upravljate u administratorskoj ploči. Osobni podaci mogu uključivati: • imena, e-adrese, brojeve telefona i poštanske adrese; • datume rođenja, spol, državljanstvo te brojeve putovnica ili osobnih isprava s datumima njihova isteka; kada uključite skeniranje putovnica, skeniranu sliku; • rezervacije: itinerare, boravke u hotelima, brojeve rezervacija, brojeve programa vjernosti i posebne zahtjeve, koji mogu otkriti podatke o zdravlju ili vjeroispovijesti, kao što su odabir obroka ili zahtjev za pomoć; • plaćanja: iznose, status i referentne oznake te brend, posljednje četiri znamenke i datum isteka spremljenih kartica; potpune brojeve kartica obrađuje pružatelj platnih usluga, a ne mi; • korisničke račune klijenata: korisnička imena, hasheve lozinki, evidencije prijava, IP adrese i podatke o uređajima; • poruke: chatove, e-poruke, SMS, WhatsApp i Telegram poruke te datoteke koje ljudi šalju.

4. 4Obrada samo prema vašim uputama

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Vaše odgovornosti kao voditelja obrade

   Vi ste odgovorni za: • postojanje zakonite osnove za osobne podatke koje prikupljate na svojoj web-stranici i od nas tražite da ih obrađujemo te za obavještavanje svojih klijenata o tome kako ih koristite, obično u pravilima privatnosti vlastite web-stranice; • prikupljanje samo onih podataka koji su potrebni za vaše rezervacije i usluge, a osjetljivih podataka samo kada su potrebni za rezervaciju, u poljima koja platforma za to predviđa; • to da osoba koja rezervira za djecu ili druge putnike smije dati njihove podatke; • zakonitost svojih uputa i točnost podataka koje unosite; • odabir postavki i korisničkih uloga koje odgovaraju vašem poslovanju te čuvanje podataka za prijavu svojih korisnika.

6. 6Povjerljivost

   Pristup osobnim podacima imaju samo zaposlenici i vanjski suradnici kojima su ti podaci potrebni za pružanje, podršku ili zaštitu platforme, i to samo u mjeri u kojoj to njihov posao zahtijeva. Svaki od njih vezan je pisanom ili zakonskom obvezom povjerljivosti koja traje i nakon prestanka njihova rada za nas te je osposobljen u području zaštite podataka i sigurnosti.

7. 7Sigurnosne mjere

   Osobne podatke štitimo od slučajnog ili nezakonitog uništenja, gubitka, izmjene, otkrivanja ili pristupa tehničkim i organizacijskim mjerama primjerenima riziku, uzimajući u obzir najnovija dostignuća, troškove i prirodu obrade. One uključuju: • enkripciju u prijenosu (HTTPS) i pri pohrani; • pojedinačne korisničke račune, kontrolu pristupa temeljenu na ulogama i dopuštenja prema načelu najmanjih ovlasti, za naše osoblje i za vaše korisnike; • logičko odvajanje podataka svakog partnera od podataka drugih partnera; • lozinke pohranjene samo kao neopozivi hashevi i vjerodajnice platnog pristupnika koje se nakon spremanja više nikada ne prikazuju; • evidencije prijava, izmjena u administratorskoj ploči i API zahtjeva; • zaštitu od botova na javnim obrascima; • redovite sigurnosne kopije naših baza podataka, kako bi se podaci mogli vratiti nakon incidenta; • redovito ažuriranje našeg softvera te provjeru našeg koda i softvera o kojem on ovisi na sigurnosne propuste; • osposobljavanje našeg osoblja u području zaštite podataka i sigurnosti; • dokumentirani postupak za otkrivanje i istraživanje sigurnosnih incidenata te odgovor na njih. Te mjere možemo mijenjati kako se mijenjaju tehnologija i rizici, ali nikada na način koji snižava ukupnu razinu zaštite.

8. 8Podizvršitelji obrade

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Međunarodni prijenosi

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Pomoć u ispunjavanju vaših obveza

    Uzimajući u obzir prirodu obrade i informacije koje su nam dostupne, pomažemo vam: • odgovoriti na zahtjeve vaših klijenata i drugih ispitanika koji ostvaruju svoja prava. Njihove račune i rezervacije možete pronaći u administratorskoj ploči; kada zahtjev traži nešto što administratorska ploča ne nudi, kao što je brisanje računa ili izvoz njegovih podataka, možete nas zamoliti za pomoć. Ako zahtjev stigne izravno nama, bez nepotrebnog odgađanja proslijedit ćemo ga vama i nećemo sami odgovarati na njega, osim ako to od nas zatražite; • provesti procjene učinka na zaštitu podataka i savjetovati se s tijelom za zaštitu podataka kada to zakon zahtijeva, tako da vam damo informacije o našoj obradi i sigurnosnim mjerama koje su vam opravdano potrebne; • ispuniti svoje obveze u pogledu sigurnosti i povreda osobnih podataka, kako je opisano u ovom Ugovoru o obradi podataka. Ako vam je potrebna pomoć izvan onoga što pružaju platforma i ovaj Ugovor o obradi podataka, možemo naplatiti razumnu naknadu o kojoj ćemo se s vama unaprijed dogovoriti.

11. 11Povrede osobnih podataka

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Brisanje ili vraćanje po završetku

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Informacije i revizije

    Dajemo vam informacije koje su razumno potrebne da pokažemo da ispunjavamo svoje obveze iz ovog Ugovora o obradi podataka, kao što su opis naših sigurnosnih mjera, naš popis podizvršitelja obrade i odgovori na razumne sigurnosne upitnike. Ako te informacije nisu dovoljne ili to zahtijeva tijelo za zaštitu podataka, možete revidirati našu usklađenost sami ili putem neovisnog revizora koji je obvezan na povjerljivost i nije naš konkurent. Morate nas pisano obavijestiti najmanje 30 dana unaprijed i s nama se unaprijed dogovoriti o opsegu, vremenu i trajanju revizije. Revizija se mora provesti tijekom uobičajenog radnog vremena, ne smije ometati naše usluge niti omogućiti pristup podacima drugih partnera i provodi se o vašem trošku. Reviziju možete provesti jednom u bilo kojih dvanaest mjeseci, osim ako je povreda osobnih podataka zahvatila vaše podatke ili reviziju zahtijeva tijelo za zaštitu podataka.

14. 14Odgovornost i redoslijed prednosti

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.