Databehandleravtale

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Virkeområde og roller

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Gjenstand, varighet, art og formål

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Personopplysninger og registrerte

   De registrerte er: • kundene dine og de reisende de bestiller for, herunder barn og spedbarn hvis opplysninger en voksen oppgir når vedkommende bestiller for dem; • personer som kontakter deg via nettstedet ditt, for eksempel med en henvendelse eller i en chat; • dine ansatte, underbyråer og andre brukere, for opplysningene du forvalter om dem i adminpanelet. Personopplysningene kan omfatte: • navn, e-postadresser, telefonnumre og postadresser; • fødselsdatoer, kjønn, nasjonalitet og pass- eller ID-numre med utløpsdatoer; der du slår på passkanning, det skannede bildet; • bestillinger: reiseruter, hotellopphold, bestillingsreferanser, bonusnumre og særskilte ønsker, som kan avsløre opplysninger om helse eller religion, for eksempel et måltidsvalg eller en forespørsel om assistanse; • betalinger: beløp, status og referanser, og merke, de fire siste sifrene og utløpsdato for lagrede kort; fullstendige kortnumre håndteres av betalingsleverandøren, ikke av oss; • kundekontoer: brukernavn, passordhasher, påloggingslogger, IP-adresser og enhetsopplysninger; • meldinger: chatter, e-poster, SMS-, WhatsApp- og Telegram-meldinger og filene folk sender.

4. 4Behandling bare etter dine instrukser

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Ditt ansvar som behandlingsansvarlig

   Du er ansvarlig for: • å ha et rettslig grunnlag for personopplysningene du samler inn på nettstedet ditt og ber oss behandle, og å fortelle kundene dine hvordan du bruker dem, vanligvis i nettstedets egen personvernerklæring; • å samle inn bare de opplysningene bestillingene og tjenestene dine trenger, og sensitive opplysninger bare der en bestilling krever det, i feltene plattformen har til dette; • å sørge for at den som bestiller for barn eller andre reisende, har lov til å oppgi opplysningene deres; • at instruksene dine er lovlige, og at opplysningene du legger inn, er korrekte; • å velge innstillingene og brukerrollene som passer virksomheten din, og å holde brukernes påloggingsopplysninger sikre.

6. 6Konfidensialitet

   Bare de ansatte og innleide konsulentene som trenger personopplysningene for å levere, støtte eller sikre plattformen, har tilgang til dem, og bare i den grad arbeidet deres krever det. Hver av dem er bundet av en skriftlig eller lovfestet taushetsplikt som fortsetter å gjelde etter at arbeidet deres for oss er avsluttet, og har fått opplæring i personvern og sikkerhet.

7. 7Sikkerhetstiltak

   Vi beskytter personopplysningene mot utilsiktet eller ulovlig tilintetgjøring, tap, endring, utlevering eller tilgang med tekniske og organisatoriske tiltak som er tilpasset risikoen, der det tas hensyn til den tekniske utviklingen, kostnadene og behandlingens art. Tiltakene omfatter: • kryptering under overføring (HTTPS) og i hvile; • individuelle brukerkontoer, rollebasert tilgangskontroll og tilganger etter prinsippet om minste privilegium, for våre ansatte og for brukerne dine; • logisk atskillelse av hver partners data fra andre partneres data; • passord som bare lagres som irreversible hasher, og legitimasjon for betalingsløsninger som aldri vises igjen etter at den er lagret; • logger over pålogginger, over endringer gjort i adminpanelet og over API-forespørsler; • robotbeskyttelse i offentlige skjemaer; • regelmessig sikkerhetskopiering av databasene våre, slik at data kan gjenopprettes etter en hendelse; • oppdatering av programvaren vår og kontroll av koden vår og programvaren den er avhengig av, for sikkerhetsproblemer; • opplæring i personvern og sikkerhet for våre ansatte; • en dokumentert prosedyre for å oppdage, undersøke og håndtere sikkerhetshendelser. Vi kan endre disse tiltakene etter hvert som teknologi og risiko endres, men aldri på en måte som senker det samlede beskyttelsesnivået.

8. 8Underdatabehandlere

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Internasjonale overføringer

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Hjelp til å oppfylle dine forpliktelser

    Med tanke på behandlingens art og opplysningene vi har tilgjengelig, hjelper vi deg med å: • besvare forespørsler fra kundene dine og andre registrerte som utøver rettighetene sine. Du finner kontoene og bestillingene deres i adminpanelet; der en forespørsel krever noe adminpanelet ikke tilbyr, for eksempel å slette en konto eller eksportere dataene i den, kan du be oss om hjelp. Hvis en forespørsel kommer direkte til oss, videresender vi den til deg uten ugrunnet opphold og besvarer den ikke selv med mindre du ber oss om det; • gjennomføre vurderinger av personvernkonsekvenser, og rådføre deg med en personvernmyndighet der loven krever det, ved å gi deg de opplysningene om behandlingen og sikkerhetstiltakene våre som du med rimelighet trenger; • oppfylle forpliktelsene dine når det gjelder sikkerhet og brudd på personopplysningssikkerheten, slik denne databehandleravtalen beskriver. Hvis du trenger hjelp utover det plattformen og denne databehandleravtalen gir, kan vi kreve et rimelig vederlag, som vi avtaler med deg på forhånd.

11. 11Brudd på personopplysningssikkerheten

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Sletting eller retur ved opphør

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Informasjon og revisjon

    Vi gir deg den informasjonen som med rimelighet trengs for å vise at vi oppfyller forpliktelsene våre etter denne databehandleravtalen, for eksempel en beskrivelse av sikkerhetstiltakene våre, listen vår over underdatabehandlere og svar på rimelige sikkerhetsspørreskjemaer. Hvis denne informasjonen ikke er tilstrekkelig, eller en personvernmyndighet krever det, kan du revidere etterlevelsen vår selv eller gjennom en uavhengig revisor som er bundet av taushetsplikt og ikke er en konkurrent av oss. Du må gi oss minst 30 dagers skriftlig varsel og avtale omfanget, tidspunktet og varigheten av revisjonen med oss på forhånd. Revisjonen må finne sted i vanlig arbeidstid, må ikke forstyrre tjenestene våre eller gi tilgang til andre partneres data, og skjer for din regning. Du kan revidere oss én gang i løpet av en tolvmånedersperiode, med mindre et brudd på personopplysningssikkerheten har berørt dataene dine eller en personvernmyndighet krever en revisjon.

14. 14Ansvar og rangordning

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.