Adendum Pemprosesan Data

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Skop dan peranan

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Perkara pokok, tempoh, sifat dan tujuan

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Data peribadi dan subjek data

   Subjek data ialah: • pelanggan anda dan pengembara yang mereka tempah untuknya, termasuk kanak-kanak dan bayi yang butirannya diberikan oleh orang dewasa semasa membuat tempahan untuk mereka; • orang yang menghubungi anda melalui laman web anda, contohnya dengan pertanyaan atau melalui sembang; • kakitangan, subagensi dan pengguna lain anda, bagi data tentang mereka yang anda uruskan dalam panel admin. Data peribadi boleh termasuk: • nama, alamat e-mel, nombor telefon dan alamat pos; • tarikh lahir, jantina, kewarganegaraan, dan nombor pasport atau kad pengenalan berserta tarikh luputnya; jika anda menghidupkan imbasan pasport, imej yang diimbas; • tempahan: jadual perjalanan, penginapan hotel, rujukan tempahan, nombor kesetiaan dan permintaan khas, yang mungkin mendedahkan maklumat kesihatan atau agama, seperti pilihan makanan atau permintaan bantuan; • pembayaran: amaun, status dan rujukan, serta jenama, empat digit terakhir dan tarikh luput kad yang disimpan; nombor kad penuh dikendalikan oleh penyedia pembayaran, bukan oleh kami; • akaun pelanggan: nama pengguna, cincangan kata laluan, rekod log masuk, alamat IP dan butiran peranti; • mesej: sembang, e-mel, mesej SMS, WhatsApp dan Telegram serta fail yang dihantar orang.

4. 4Pemprosesan hanya mengikut arahan anda

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Tanggungjawab anda sebagai pengawal

   Anda bertanggungjawab untuk: • mempunyai asas yang sah di sisi undang-undang bagi data peribadi yang anda kumpulkan di laman web anda dan minta kami proses, dan memberitahu pelanggan anda cara anda menggunakannya, lazimnya dalam dasar privasi laman web anda sendiri; • mengumpul hanya data yang diperlukan oleh tempahan dan perkhidmatan anda, dan data sensitif hanya jika sesuatu tempahan memerlukannya, dalam medan yang disediakan oleh platform untuknya; • memastikan bahawa orang yang menempah untuk kanak-kanak atau pengembara lain dibenarkan memberikan butiran mereka; • kesahan arahan anda dan ketepatan data yang anda masukkan; • memilih tetapan dan peranan pengguna yang sesuai dengan perniagaan anda, dan memastikan butiran log masuk pengguna anda selamat.

6. 6Kerahsiaan

   Hanya pekerja dan kontraktor yang memerlukan data peribadi untuk menyediakan, menyokong atau melindungi platform boleh mengaksesnya, dan hanya setakat yang dikehendaki oleh kerja mereka. Setiap daripada mereka terikat dengan kewajipan kerahsiaan bertulis atau di sisi undang-undang yang berterusan selepas kerja mereka untuk kami tamat, dan telah dilatih dalam perlindungan data dan keselamatan.

7. 7Langkah keselamatan

   Kami melindungi data peribadi daripada pemusnahan, kehilangan, pengubahan, pendedahan atau akses yang tidak disengajakan atau menyalahi undang-undang dengan langkah teknikal dan organisasi yang sesuai dengan risikonya, dengan mengambil kira teknologi terkini, kos dan sifat pemprosesan. Langkah-langkah ini termasuk: • penyulitan semasa penghantaran (HTTPS) dan semasa disimpan; • akaun pengguna individu, kawalan akses berasaskan peranan dan kebenaran keistimewaan minimum, bagi kakitangan kami dan bagi pengguna anda; • pengasingan data setiap rakan kongsi secara logik daripada data rakan kongsi lain; • kata laluan yang disimpan hanya sebagai cincangan yang tidak boleh dibalikkan, dan bukti kelayakan gerbang pembayaran yang tidak dipaparkan lagi setelah disimpan; • log bagi log masuk, perubahan yang dibuat dalam panel admin dan permintaan API; • perlindungan bot pada borang awam; • sandaran berkala pangkalan data kami, supaya data boleh dipulihkan selepas sesuatu insiden; • memastikan perisian kami sentiasa dikemas kini, dan memeriksa kod kami serta perisian yang menjadi kebergantungannya untuk isu keselamatan; • latihan perlindungan data dan keselamatan untuk kakitangan kami; • prosedur yang didokumenkan untuk mengesan, menyiasat dan bertindak balas terhadap insiden keselamatan. Kami boleh mengubah langkah-langkah ini apabila teknologi dan risiko berubah, tetapi tidak sekali-kali dengan cara yang menurunkan tahap perlindungan keseluruhan.

8. 8Subpemproses

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Pemindahan antarabangsa

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Membantu anda memenuhi obligasi anda

    Dengan mengambil kira sifat pemprosesan dan maklumat yang tersedia kepada kami, kami membantu anda: • menjawab permintaan daripada pelanggan anda dan subjek data lain yang melaksanakan hak mereka. Anda boleh menemui akaun dan tempahan mereka dalam panel admin; jika sesuatu permintaan memerlukan perkara yang tidak ditawarkan oleh panel admin, seperti memadamkan akaun atau mengeksport datanya, anda boleh meminta bantuan kami. Jika sesuatu permintaan sampai terus kepada kami, kami menyampaikannya kepada anda tanpa kelengahan yang tidak wajar dan tidak menjawabnya sendiri melainkan anda meminta kami berbuat demikian; • menjalankan penilaian impak perlindungan data, dan berunding dengan pihak berkuasa perlindungan data jika dikehendaki oleh undang-undang, dengan memberikan anda maklumat tentang pemprosesan dan langkah keselamatan kami yang munasabah anda perlukan; • memenuhi obligasi anda berkenaan keselamatan dan pelanggaran data peribadi, seperti yang diperihalkan dalam DPA ini. Jika anda memerlukan bantuan melebihi apa yang disediakan oleh platform dan DPA ini, kami boleh mengenakan fi yang munasabah, yang kami persetujui dengan anda terlebih dahulu.

11. 11Pelanggaran data peribadi

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Pemadaman atau pemulangan pada penghujung

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Maklumat dan audit

    Kami memberikan anda maklumat yang munasabah diperlukan untuk menunjukkan bahawa kami memenuhi obligasi kami di bawah DPA ini, seperti perihalan langkah keselamatan kami, senarai subpemproses kami dan jawapan kepada soal selidik keselamatan yang munasabah. Jika maklumat itu tidak mencukupi, atau pihak berkuasa perlindungan data menghendakinya, anda boleh mengaudit pematuhan kami sendiri atau melalui juruaudit bebas yang terikat dengan kerahsiaan dan bukan pesaing kami. Anda mesti memberi kami notis bertulis sekurang-kurangnya 30 hari dan bersetuju dengan kami terlebih dahulu tentang skop, masa dan tempoh audit. Audit mesti dijalankan dalam waktu perniagaan biasa, tidak boleh mengganggu perkhidmatan kami atau memberikan akses kepada data rakan kongsi lain, dan ditanggung atas kos anda. Anda boleh mengaudit kami sekali dalam mana-mana tempoh dua belas bulan, melainkan pelanggaran data peribadi telah menjejaskan data anda atau pihak berkuasa perlindungan data menghendaki audit.

14. 14Liabiliti dan susunan keutamaan

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.