Adendum Pemrosesan Data

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Ruang lingkup dan peran

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Pokok pemrosesan, durasi, sifat, dan tujuan

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Data pribadi dan subjek data

   Subjek data adalah: • pelanggan Anda dan pelancong yang mereka pesankan, termasuk anak-anak dan bayi yang detailnya diberikan oleh orang dewasa saat memesan untuk mereka; • orang yang menghubungi Anda melalui situs web Anda, misalnya dengan pertanyaan atau melalui chat; • staf, subagen, dan pengguna lain Anda, untuk data tentang mereka yang Anda kelola di panel admin. Data pribadi dapat mencakup: • nama, alamat email, nomor telepon, dan alamat pos; • tanggal lahir, jenis kelamin, kewarganegaraan, serta nomor paspor atau identitas beserta tanggal kedaluwarsanya; jika Anda mengaktifkan pemindaian paspor, gambar hasil pindaian; • pemesanan: rencana perjalanan, menginap di hotel, kode referensi pemesanan, nomor loyalitas, dan permintaan khusus, yang dapat mengungkapkan informasi kesehatan atau agama, seperti pilihan makanan atau permintaan bantuan; • pembayaran: jumlah, status, dan referensi, serta merek, empat digit terakhir, dan tanggal kedaluwarsa kartu yang disimpan; nomor kartu lengkap ditangani oleh penyedia pembayaran, bukan oleh kami; • akun pelanggan: nama pengguna, hash kata sandi, catatan proses masuk, alamat IP, dan detail perangkat; • pesan: chat, email, pesan SMS, WhatsApp, dan Telegram, serta file yang dikirim orang.

4. 4Pemrosesan hanya atas instruksi Anda

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Tanggung jawab Anda sebagai pengendali

   Anda bertanggung jawab untuk: • memiliki dasar hukum atas data pribadi yang Anda kumpulkan di situs web Anda dan yang Anda minta untuk kami proses, serta memberi tahu pelanggan Anda bagaimana Anda menggunakannya, biasanya melalui kebijakan privasi situs web Anda sendiri; • hanya mengumpulkan data yang diperlukan oleh pemesanan dan layanan Anda, dan data sensitif hanya jika suatu pemesanan memerlukannya, dalam kolom yang disediakan platform untuk itu; • memastikan bahwa orang yang memesan untuk anak-anak atau pelancong lain berwenang memberikan detail mereka; • keabsahan instruksi Anda dan keakuratan data yang Anda masukkan; • memilih pengaturan dan peran pengguna yang sesuai dengan bisnis Anda, serta menjaga keamanan detail masuk pengguna Anda.

6. 6Kerahasiaan

   Hanya karyawan dan kontraktor yang memerlukan data pribadi untuk menyediakan, mendukung, atau mengamankan platform yang dapat mengaksesnya, dan hanya sejauh yang diperlukan oleh pekerjaan mereka. Masing-masing dari mereka terikat oleh kewajiban kerahasiaan tertulis atau berdasarkan hukum yang tetap berlaku setelah pekerjaan mereka untuk kami berakhir, dan telah dilatih mengenai pelindungan data dan keamanan.

7. 7Langkah-langkah keamanan

   Kami melindungi data pribadi dari perusakan, kehilangan, perubahan, pengungkapan, atau akses yang tidak disengaja atau melawan hukum dengan langkah-langkah teknis dan organisasional yang sesuai dengan risikonya, dengan mempertimbangkan perkembangan teknologi terkini, biaya, dan sifat pemrosesan. Langkah-langkah tersebut meliputi: • enkripsi saat transit (HTTPS) dan saat disimpan; • akun pengguna individual, kontrol akses berbasis peran, dan izin dengan hak akses minimum, untuk staf kami dan untuk pengguna Anda; • pemisahan secara logis data setiap mitra dari data mitra lain; • kata sandi yang hanya disimpan sebagai hash yang tidak dapat dikembalikan, dan kredensial gateway pembayaran yang tidak pernah ditampilkan lagi setelah disimpan; • log proses masuk, perubahan yang dibuat di panel admin, dan permintaan API; • perlindungan bot pada formulir publik; • pencadangan rutin basis data kami, sehingga data dapat dipulihkan setelah suatu insiden; • pemutakhiran perangkat lunak kami secara berkala, serta pemeriksaan kode kami dan perangkat lunak yang menjadi dependensinya untuk menemukan masalah keamanan; • pelatihan pelindungan data dan keamanan bagi staf kami; • prosedur terdokumentasi untuk mendeteksi, menyelidiki, dan menanggapi insiden keamanan. Kami dapat mengubah langkah-langkah ini seiring perubahan teknologi dan risiko, tetapi tidak pernah dengan cara yang menurunkan tingkat perlindungan secara keseluruhan.

8. 8Subprosesor

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Transfer internasional

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Membantu Anda memenuhi kewajiban Anda

    Dengan mempertimbangkan sifat pemrosesan dan informasi yang tersedia bagi kami, kami membantu Anda: • menjawab permintaan dari pelanggan Anda dan subjek data lainnya yang menggunakan hak mereka. Anda dapat menemukan akun dan pemesanan mereka di panel admin; jika suatu permintaan memerlukan sesuatu yang tidak ditawarkan panel admin, seperti menghapus akun atau mengekspor datanya, Anda dapat meminta bantuan kami. Jika suatu permintaan sampai langsung kepada kami, kami meneruskannya kepada Anda tanpa penundaan yang tidak semestinya dan tidak menjawabnya sendiri kecuali Anda meminta kami melakukannya; • melakukan penilaian dampak pelindungan data, dan berkonsultasi dengan otoritas pelindungan data jika diwajibkan oleh hukum, dengan memberikan kepada Anda informasi tentang pemrosesan dan langkah-langkah keamanan kami yang secara wajar Anda perlukan; • memenuhi kewajiban Anda terkait keamanan dan pelanggaran data pribadi, sebagaimana dijelaskan dalam DPA ini. Jika Anda memerlukan bantuan di luar apa yang disediakan oleh platform dan DPA ini, kami dapat mengenakan biaya yang wajar, yang kami sepakati dengan Anda terlebih dahulu.

11. 11Pelanggaran data pribadi

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Penghapusan atau pengembalian di akhir

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Informasi dan audit

    Kami memberikan kepada Anda informasi yang secara wajar diperlukan untuk menunjukkan bahwa kami memenuhi kewajiban kami berdasarkan DPA ini, seperti uraian langkah-langkah keamanan kami, daftar subprosesor kami, dan jawaban atas kuesioner keamanan yang wajar. Jika informasi tersebut tidak cukup, atau otoritas pelindungan data mewajibkannya, Anda dapat mengaudit kepatuhan kami sendiri atau melalui auditor independen yang terikat kewajiban kerahasiaan dan bukan pesaing kami. Anda harus memberi kami pemberitahuan tertulis sekurang-kurangnya 30 hari sebelumnya dan menyepakati ruang lingkup, waktu, dan durasi audit dengan kami terlebih dahulu. Audit harus dilakukan pada jam kerja normal, tidak boleh mengganggu layanan kami atau memberikan akses ke data mitra lain, dan menjadi beban biaya Anda. Anda dapat mengaudit kami satu kali dalam setiap dua belas bulan, kecuali jika pelanggaran data pribadi telah memengaruhi data Anda atau otoritas pelindungan data mewajibkan audit.

14. 14Tanggung jawab hukum dan urutan prioritas

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.