Anexo de tratamiento de datos

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Ámbito de aplicación y funciones

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Objeto, duración, naturaleza y finalidad

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Datos personales e interesados

   Los interesados son: • sus clientes y los viajeros para los que reservan, incluidos niños y bebés cuyos datos facilita un adulto al reservar para ellos; • las personas que se ponen en contacto con usted a través de su sitio web, por ejemplo con una consulta o en un chat; • su personal, sus subagencias y otros usuarios, respecto de los datos que usted gestiona sobre ellos en el panel de administración. Los datos personales pueden incluir: • nombres, direcciones de correo electrónico, números de teléfono y direcciones postales; • fechas de nacimiento, sexo, nacionalidad y números de pasaporte o de documento de identidad con sus fechas de caducidad; cuando usted activa el escaneo de pasaportes, la imagen escaneada; • reservas: itinerarios, estancias en hoteles, referencias de reserva, números de fidelización y solicitudes especiales, que pueden revelar información sobre salud o religión, como la elección de un menú o una solicitud de asistencia; • pagos: importes, estado y referencias, así como la marca, los últimos cuatro dígitos y la fecha de caducidad de las tarjetas guardadas; los números completos de tarjeta los trata el proveedor de pagos, no nosotros; • cuentas de clientes: nombres de usuario, hashes de contraseñas, registros de inicio de sesión, direcciones IP y datos de dispositivos; • mensajes: chats, correos electrónicos, SMS, mensajes de WhatsApp y Telegram y los archivos que envían las personas.

4. 4Tratamiento únicamente siguiendo sus instrucciones

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Sus responsabilidades como responsable del tratamiento

   Usted es responsable de: • contar con una base jurídica para los datos personales que recoge en su sitio web y nos pide que tratemos, e informar a sus clientes de cómo los utiliza, normalmente en la política de privacidad de su propio sitio web; • recoger únicamente los datos que necesitan sus reservas y servicios, y datos sensibles solo cuando una reserva lo requiera, en los campos que la plataforma ofrece para ello; • asegurarse de que la persona que reserva para niños u otros viajeros esté autorizada a facilitar sus datos; • la licitud de sus instrucciones y la exactitud de los datos que introduce; • elegir la configuración y las funciones de usuario adecuadas para su negocio, y mantener seguras las credenciales de acceso de sus usuarios.

6. 6Confidencialidad

   Solo pueden acceder a los datos personales los empleados y colaboradores que los necesitan para prestar, mantener o proteger la plataforma, y únicamente en la medida en que su trabajo lo requiera. Cada uno de ellos está sujeto a un deber de confidencialidad escrito o legal que continúa tras finalizar su trabajo para nosotros, y ha recibido formación en protección de datos y seguridad.

7. 7Medidas de seguridad

   Protegemos los datos personales contra su destrucción, pérdida, alteración, divulgación o acceso accidentales o ilícitos mediante medidas técnicas y organizativas adecuadas al riesgo, teniendo en cuenta el estado de la técnica, los costes y la naturaleza del tratamiento. Entre ellas se incluyen: • cifrado en tránsito (HTTPS) y en reposo; • cuentas de usuario individuales, control de acceso basado en funciones y permisos de mínimo privilegio, tanto para nuestro personal como para sus usuarios; • la separación lógica de los datos de cada socio respecto de los de los demás socios; • contraseñas almacenadas únicamente como hashes irreversibles, y credenciales de pasarela de pago que no vuelven a mostrarse nunca una vez guardadas; • registros de inicios de sesión, de los cambios realizados en el panel de administración y de las solicitudes a la API; • protección antirrobots en los formularios públicos; • copias de seguridad periódicas de nuestras bases de datos, para que los datos puedan restaurarse tras un incidente; • la actualización de nuestro software y la revisión de nuestro código y del software del que depende para detectar problemas de seguridad; • formación de nuestro personal en protección de datos y seguridad; • un procedimiento documentado para detectar e investigar incidentes de seguridad y responder a ellos. Podemos modificar estas medidas a medida que cambien la tecnología y los riesgos, pero nunca de forma que se reduzca el nivel general de protección.

8. 8Subencargados del tratamiento

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Transferencias internacionales

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Ayuda para cumplir sus obligaciones

    Teniendo en cuenta la naturaleza del tratamiento y la información de que disponemos, le ayudamos a: • atender las solicitudes de sus clientes y de otros interesados que ejerzan sus derechos. Puede encontrar sus cuentas y reservas en el panel de administración; cuando una solicitud requiera algo que el panel de administración no ofrece, como suprimir una cuenta o exportar sus datos, puede pedirnos ayuda. Si una solicitud nos llega directamente, se la trasladamos sin demora indebida y no la respondemos nosotros mismos, salvo que usted nos lo pida; • realizar evaluaciones de impacto relativas a la protección de datos y consultar a una autoridad de protección de datos cuando la ley lo exija, facilitándole la información sobre nuestro tratamiento y nuestras medidas de seguridad que razonablemente necesite; • cumplir sus obligaciones en materia de seguridad y de violaciones de la seguridad de los datos personales, tal como se describe en el presente Anexo. Si necesita ayuda más allá de lo que ofrecen la plataforma y el presente Anexo, podemos cobrar una tarifa razonable, que acordaremos con usted de antemano.

11. 11Violaciones de la seguridad de los datos personales

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Eliminación o devolución al finalizar

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Información y auditorías

    Le facilitamos la información razonablemente necesaria para demostrar que cumplimos nuestras obligaciones conforme al presente Anexo, como una descripción de nuestras medidas de seguridad, nuestra lista de subencargados y respuestas a cuestionarios de seguridad razonables. Si esa información no es suficiente, o si una autoridad de protección de datos lo exige, usted puede auditar nuestro cumplimiento por sí mismo o a través de un auditor independiente sujeto a confidencialidad que no sea competidor nuestro. Debe avisarnos por escrito con al menos 30 días de antelación y acordar con nosotros de antemano el alcance, el calendario y la duración de la auditoría. La auditoría debe realizarse en horario laboral habitual, no debe perturbar nuestros servicios ni dar acceso a datos de otros socios, y corre a su cargo. Puede auditarnos una vez en cada periodo de doce meses, salvo que una violación de la seguridad de los datos personales haya afectado a sus datos o que una autoridad de protección de datos exija una auditoría.

14. 14Responsabilidad y orden de prelación

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.