Databehandleraftale

This Data Processing Addendum ("DPA") applies between TEKRAVEL TRAVEL AND TECHNOLOGIES - FZCO ("Tekravel", "we", "us" or "our") and every business that uses Tekravel ("you"), and forms part of the agreement under which you use the platform: the Platform Terms and Conditions you accept in your Admin Panel. It sets out how we process personal data for you when we host your booking website and provide the platform to you, as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires and, where they apply, Article 28 of the EU and UK GDPR. Words such as "personal data", "processing", "controller", "processor", "data subject" and "personal data breach" have the meaning the applicable data protection law gives them, and a "sub-processor" is a service provider we engage to process personal data for you.

1. 1Anvendelsesområde og roller

   This DPA applies whenever we process personal data for you in providing Tekravel: on your booking website, in the Admin Panel, through our APIs and in the bookings made through them. For that data, you are the controller and we are your processor. If you act for another business, for example as its sub-agent, you confirm that your instructions to us are authorised by that business. This DPA does not cover the personal data we handle as a controller for our own purposes, such as your account and sign-in records, the verification and sanctions screening of your business, our billing and support, and the security of the platform. Our Privacy Policy describes that. When a booking is made, the travel suppliers concerned (airlines, reservation systems, hotel, package and attraction suppliers) receive the traveller details they need to issue and service it. They handle those details under their own terms and privacy policies and are not our sub-processors.

2. 2Genstand, varighed, karakter og formål

   • Subject matter: hosting and running your booking website and providing the Tekravel platform to you. • Duration: as long as we provide the platform to you, and after that for as long as we keep the data (see "Deletion or return at the end" below). • Nature: collecting, recording, storing, organising, retrieving, using, transmitting and erasing personal data by automated means, and passing it to the suppliers and service providers that a booking or a service needs. • Purpose: to run your website and Admin Panel, search for and book travel services, process the payments made on your website, issue tickets and vouchers, send the messages you set up, support you and keep the platform secure, and for no other purpose.

3. 3Personoplysninger og registrerede

   De registrerede er: • dine kunder og de rejsende, de booker for, herunder børn og spædbørn, hvis oplysninger en voksen giver ved booking på deres vegne; • personer, der kontakter dig via dit websted, for eksempel med en forespørgsel eller i en chat; • dine medarbejdere, underagenturer og andre brugere, for de oplysninger om dem, du administrerer i adminpanelet. Personoplysningerne kan omfatte: • navne, e-mailadresser, telefonnumre og postadresser; • fødselsdatoer, køn, nationalitet samt pas- eller id-numre med deres udløbsdatoer; hvis du slår passcanning til, det scannede billede; • bookinger: rejseplaner, hotelophold, bookingreferencer, loyalitetsnumre og særlige ønsker, som kan afsløre oplysninger om helbred eller religion, såsom et måltidsvalg eller en anmodning om assistance; • betalinger: beløb, status og referencer samt kortmærke, de sidste fire cifre og udløbsdato for gemte kort; fulde kortnumre håndteres af betalingsudbyderen, ikke af os; • kundekonti: brugernavne, hashværdier af adgangskoder, loginregistreringer, IP-adresser og enhedsoplysninger; • beskeder: chats, e-mails, SMS-, WhatsApp- og Telegram-beskeder og de filer, folk sender.

4. 4Behandling kun efter dine instrukser

   We process the personal data only on your documented instructions. Your instructions are this DPA, the agreement under which you use the platform and the platform contract; the settings you choose and what you and your users do in the Admin Panel and through our APIs; and any other written instruction you give us that is consistent with them. We do not use the data for any other purpose of our own, we do not sell it, and we do not use it to train artificial intelligence models. If a law we are subject to requires us to process the data in another way, we tell you before we do, unless that law forbids it. If we believe an instruction breaks the applicable data protection law, we tell you straight away, and we may hold off carrying it out until you confirm or change it.

5. 5Dit ansvar som dataansvarlig

   Du er ansvarlig for: • at have et lovligt behandlingsgrundlag for de personoplysninger, du indsamler på dit websted og beder os behandle, og at fortælle dine kunder, hvordan du bruger dem, som regel i dit websteds egen privatlivspolitik; • kun at indsamle de oplysninger, dine bookinger og ydelser kræver, og kun at indsamle følsomme oplysninger, hvor en booking kræver det, i de felter, platformen stiller til rådighed til det; • at sikre, at den person, der booker for børn eller andre rejsende, har ret til at give deres oplysninger; • lovligheden af dine instrukser og rigtigheden af de oplysninger, du indtaster; • at vælge de indstillinger og brugerroller, der passer til din virksomhed, og at holde dine brugeres loginoplysninger sikre.

6. 6Fortrolighed

   Kun de medarbejdere og eksterne konsulenter, der har brug for personoplysningerne for at levere, understøtte eller sikre platformen, har adgang til dem, og kun i det omfang deres arbejde kræver det. Hver af dem er bundet af en skriftlig eller lovbestemt tavshedspligt, der fortsætter, efter at deres arbejde for os er ophørt, og er uddannet i databeskyttelse og sikkerhed.

7. 7Sikkerhedsforanstaltninger

   Vi beskytter personoplysningerne mod hændelig eller ulovlig tilintetgørelse, tab, ændring, videregivelse eller adgang med tekniske og organisatoriske foranstaltninger, der er passende i forhold til risikoen, under hensyntagen til det aktuelle tekniske niveau, omkostningerne og behandlingens karakter. De omfatter: • kryptering under overførsel (HTTPS) og i hvile; • individuelle brugerkonti, rollebaseret adgangskontrol og rettigheder efter princippet om mindst mulige rettigheder, for vores medarbejdere og for dine brugere; • logisk adskillelse af hver partners data fra andre partneres data; • adgangskoder, der kun gemmes som uigenkaldelige hashværdier, og legitimationsoplysninger til betalingsgateways, der aldrig vises igen, når de er gemt; • logge over logins, over ændringer foretaget i adminpanelet og over API-forespørgsler; • botbeskyttelse på offentlige formularer; • regelmæssige sikkerhedskopier af vores databaser, så data kan gendannes efter en hændelse; • løbende opdatering af vores software og kontrol af vores kode og den software, den afhænger af, for sikkerhedsproblemer; • uddannelse i databeskyttelse og sikkerhed for vores medarbejdere; • en dokumenteret procedure for at opdage, undersøge og håndtere sikkerhedshændelser. Vi kan ændre disse foranstaltninger, efterhånden som teknologi og risici ændrer sig, men aldrig på en måde, der sænker det samlede beskyttelsesniveau.

8. 8Underdatabehandlere

   You give us a general authorisation to engage sub-processors. Our current sub-processors are named in our sub-processor list, published on our website at /subprocessors, with what each one does, the personal data it receives, where it is based and how transfers are protected. Your Master, and any top-level master above it, may access your Admin Panel to support you, handle cases and supervise its part of the network. When it accesses personal data that we process for you, it acts as our sub-processor: we bind it by written contract as we bind our other sub-processors. Your Admin Panel shows your Master's name and contact details, and we tell you on request where it is based and which top-level master is above it. Moving you to a different Master, or placing a new top-level master above it, is a change of sub-processor for your data: we tell you, and you can object, as the next paragraph describes. A Master that stops acting for us is a case in which we must act sooner to keep the service running. Before a new sub-processor starts processing your data, we update that list and tell you by email or in the Admin Panel at least 30 days in advance, unless we must act sooner for security reasons or to keep the service running, in which case we tell you as soon as we can. You can object on reasonable data protection grounds by writing to [email protected] within that period. We will discuss your concerns in good faith and look for a solution; if we cannot find one, you may stop using the service concerned or close your account without any penalty, and we refund, pro rata, any fee you paid in advance for that service or for a period after your account closes. We bind every sub-processor, by written contract, to data protection obligations that protect the personal data at least as well as this DPA, in particular on security, confidentiality and using the data only to provide its services to us. We remain liable to you for our sub-processors' work as for our own.

9. 9Internationale overførsler

   We and our sub-processors may process the personal data outside the country where it was collected, including outside the United Arab Emirates, as our sub-processor list shows for each sub-processor. We transfer it only as the UAE Personal Data Protection Law allows: to countries with an adequate level of protection, or with appropriate safeguards such as contractual commitments. Where the EU or UK GDPR applies, we transfer the data only to a country covered by an adequacy decision or under the standard contractual clauses approved by the European Commission (with the UK addendum for UK data), which we sign with the sub-processor concerned. Where the transfer from you to us itself needs such safeguards, those clauses (module two, or module three if you are a processor yourself) and the UK addendum apply between you and us and form part of this DPA, with this DPA providing the details they require.

10. 10Hjælp til at opfylde dine forpligtelser

    Under hensyntagen til behandlingens karakter og de oplysninger, vi har til rådighed, hjælper vi dig med at: • besvare anmodninger fra dine kunder og andre registrerede, der udøver deres rettigheder. Du kan finde deres konti og bookinger i adminpanelet; hvor en anmodning kræver noget, adminpanelet ikke tilbyder, såsom sletning af en konto eller eksport af dens data, kan du bede os om hjælp. Hvis en anmodning kommer direkte til os, videresender vi den til dig uden unødigt ophold og besvarer den ikke selv, medmindre du beder os om det; • gennemføre konsekvensanalyser vedrørende databeskyttelse og høre en databeskyttelsesmyndighed, hvor loven kræver det, ved at give dig de oplysninger om vores behandling og sikkerhedsforanstaltninger, som du med rimelighed har brug for; • opfylde dine forpligtelser vedrørende sikkerhed og brud på persondatasikkerheden, som denne databehandleraftale beskriver. Hvis du har brug for hjælp ud over det, platformen og denne databehandleraftale giver, kan vi opkræve et rimeligt gebyr, som vi aftaler med dig på forhånd.

11. 11Brud på persondatasikkerheden

    If we become aware of a personal data breach affecting the personal data we process for you, we tell you as soon as we become aware of it, and in any case within forty-eight (48) hours, by email to the address on your account. We tell you, as far as we know it at the time and in stages if we cannot tell you everything at once: • what happened and when; • the categories and approximate number of data subjects and records concerned; • the likely consequences; • what we have done or propose to do to deal with the breach and reduce its possible harm; • who you can contact for more information. We take reasonable steps to contain and investigate the breach, keep you informed, and help you notify the authorities and the people affected where the law requires. Telling you about a breach is not an admission of fault or liability.

12. 12Sletning eller returnering ved ophør

    When we stop providing the platform to you, you can ask us for a copy of your customers' personal data that we still hold, in a common machine-readable format. We decide, at our discretion, whether we keep, delete or anonymise the personal data we process for you, and for how long. We make no commitment to keep it for any period or to delete it by any date, so export what you need while you use the platform. We keep bookings, invoices, payments and accounting records, including the traveller and customer details on them (such as names, itineraries, ticket numbers and amounts), for at least seven (7) years after the end of the tax period they belong to. We keep them protected and use them only for the reason we keep them.

13. 13Oplysninger og revision

    Vi giver dig de oplysninger, der med rimelighed er nødvendige for at påvise, at vi overholder vores forpligtelser i henhold til denne databehandleraftale, såsom en beskrivelse af vores sikkerhedsforanstaltninger, vores liste over underdatabehandlere og svar på rimelige sikkerhedsspørgeskemaer. Hvis disse oplysninger ikke er tilstrækkelige, eller en databeskyttelsesmyndighed kræver det, kan du selv eller gennem en uafhængig revisor, der er bundet af tavshedspligt og ikke er vores konkurrent, revidere vores overholdelse. Du skal give os mindst 30 dages skriftligt varsel og på forhånd aftale revisionens omfang, tidspunkt og varighed med os. Revisionen skal finde sted inden for normal arbejdstid, må ikke forstyrre vores tjenester eller give adgang til andre partneres data og sker for din regning. Du kan revidere os én gang inden for en periode på tolv måneder, medmindre et brud på persondatasikkerheden har berørt dine data, eller en databeskyttelsesmyndighed kræver en revision.

14. 14Ansvar og rangorden

    Our liability under this DPA is limited in the same way as our liability for the platform as a whole. We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data. Our total liability to you for all claims together, under this DPA and otherwise in connection with the platform, is limited to the greater of (a) the fees you paid us in the twelve months before the event that gave rise to the claim and (b) USD 500. These limits do not apply to fraud, wilful misconduct or gross fault, or where the law does not allow liability to be limited. Nothing in this DPA limits the rights that data subjects have under the law. On the processing of personal data, this DPA prevails over any other terms between you and us where they differ, including the Platform Terms and Conditions. The platform contract may add further data protection commitments, and where it protects the personal data more, it prevails. This DPA applies for as long as we process personal data for you; the obligations that by their nature continue, such as confidentiality, survive its end. This DPA is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai, except where the standard contractual clauses or the UK addendum require another law. A dispute under it is resolved in the same way as other disputes about the platform: it is subject to the exclusive jurisdiction of the onshore courts of the Emirate of Dubai (the Dubai Courts), and not of the courts of the Dubai International Financial Centre. This does not apply to a dispute arising from the standard contractual clauses or the UK addendum, which is resolved by the courts those clauses require (for the standard contractual clauses, the courts of an EU Member State; for the UK addendum, the courts of England and Wales), and it does not limit a data subject's right to bring proceedings before the courts those clauses allow.